In the following article, we define the main features and advantages of the Milestone Care program and its entry-level package, the Milestone Care Plus. This program adds support services, feature and security updates, exclusive content, and more advantages to the licenses of the Milestone software.
Click this link to read the related article on Milestone Care Plus, or click here to learn more about Milestone and its VMS licenses.
Milestone Care Premium
As mentioned on the official site: “When support cannot wait until Monday, Care Premium acts as an extension of Care Plus,” this type of license encompasses all the features of Milestone Care Plus with the added benefit of providing users direct access to a support team available 24 hours a day, 7 days a week.
Prioritization
Through the service level agreement, the Milestone team commits to immediately addressing critical issues to protect and mitigate any potential losses for customers of Milestone Care Premium.
Milestone Care Elite
The Milestone Care Elite is the most comprehensive program offered by Milestone, aimed at large-scale projects and companies with a high level of complexity and sensitivity.
Designed for mission-critical installations, the Milestone Care Elite provides a fully dedicated technical account manager for the project, offering personalized and prioritized support.
The Milestone Care Elite offers all the advantages already mentioned in the previous packages, such as 24/7 support and access to exclusive content, with the added benefit of fully personalized support that is familiar with the client's project system, ensuring that not only technical questions but also inquiries related to Milestone and the client's project know-how are addressed.
Now that you know how to differentiate the Milestone licenses, request a quote for your service package by clicking on our exclusive Milestone Care Hotsite, or purchase your licenses for the Milestone XProtect VMS by clicking here.
