Imagine your video surveillance system stops working in the middle of a holiday, during the night. What would you do?
For companies that rely on uninterrupted security, this is not just a hypothesis; it is a real risk.

That’s why Milestone created Care Premium, a technical support plan designed for those who cannot wait until the next business day to resolve critical failures. In this article, we will show you how it works, what benefits it offers, and why it can be the differentiator that keeps your operation secure 24 hours a day. Let’s go? 😉

What is Milestone Care Premium?

This is the most comprehensive support package from Milestone Systems. It was developed to provide immediate and continuous assistance, without time or day restrictions.

While Care Basic already guarantees software updates and support during business hours, Care Premium goes further:

  • 24/7 support.
  • Priority service for critical calls.
  • Direct escalation to Milestone global specialists.

In other words, with Care Premium, you are never alone when facing a technical problem.

When Does Care Premium Become Indispensable?

Not every company needs the same level of support. But for some operations, it is the only safe choice. Here are some examples:

1. Critical infrastructures: Power plants, industries, and transportation cannot afford failures in their monitoring systems. A shutdown can compromise both safety and operational continuity.

2. Public safety: Urban monitoring centers and police forces rely on VMS to respond quickly to incidents. Immediate support ensures that no camera is offline when it is needed the most.

3. Hospitals and clinics: In healthcare, safety goes beyond physical protection: it involves patients, medical teams, and critical areas. Care Premium ensures that the system is always active, even in high-demand situations.

4. Large retail: Shopping malls and supermarket chains operate every day and during extended hours. 24/7 support helps maintain a safe environment for customers and employees without interruptions.

Main Benefits of Care Premium

1. Uninterrupted service

Your team can contact Milestone support at any time, whether it’s late at night, on weekends, or holidays.

2. Priority for critical calls

Premium clients do not wait in line: their calls are handled first, reducing downtime.

3. Access to global specialists

If the problem requires advanced knowledge, it is escalated to Milestone engineers in different parts of the world.

4. Less risk, more peace of mind

With immediate support, your company reduces financial losses, security risks, and compliance failures.

5. Guaranteed updates

Just like Care Basic, Care Premium guarantees access to the latest versions of XProtect, keeping the system secure and up to date.

How We Can Support Your Business

Choosing Care Premium is important, but just as essential is having a partner to guide you on the best way to use it. That’s where we come in.

As authorized Milestone resellers, we help you:

  • Evaluate if Care Premium is truly the ideal plan for your operation.
  • Monitor contract renewals and efficient use of support.
  • Provide local support integrated with Milestone service, making the experience even more personalized.

Care Premium is not just an “extra” in the Milestone package. For companies operating in critical sectors, it is the line of protection that keeps the security system always active.

With continuous service, priority for calls, and direct support from specialists, your organization gains peace of mind and confidence to operate without risks.

Now that you know how Milestone Care Premium can assist in protecting your company, how about getting a quote from our team of specialists? 😉